K5 offers a 100% satisfaction guarantee. If you are not satisfied with our product or service, you're eligible to apply for an exchange or a full refund within 14 days after delivery. We will be glad to exchange the product free of charge or refund your full amount. We are always ready to serve you with our reliable and competent customer support.
To be eligible for a full refund or exchange, please contact us within 14 days after delivery.
The products must then be sent back to us through a tracked courier service. Products must be in the same condition as the way you received and undamaged in any way. After receiving your products, the relevant department will evaluate the products and issue your refund. The amount will be refunded to your original payment method you have used during the purchase. It may take 1 – 3 working days for a refund to show up in your statement.
If the product is damaged in any way, or you have initiated the refund after 14 days of delivery, unfortunately, then you will not be eligible for a refund or exchange.
- If you require any further information, please feel free to contact us anytime.